Refund Policy

At Mud N Green Foods Private Limited ("Mud N Green"), customer satisfaction and product quality are important to us. Due to the perishable and consumable nature of food products, refunds are governed strictly by the terms stated below.

1. General Policy

2. Eligible Refund Scenarios

Refunds may be considered only in cases involving:

• Manufacturing defects
• Expired products
• Incorrect products delivered
• Physically damaged products at delivery
• Missing products from shipment
• Material quality issues verified by the Company

3. Conditions for Refund Eligibility

Refund requests shall be considered only if:

• The request is raised within 2 days of delivery
• Products remain unopened and unused
• Original packaging is retained
• Batch details and labels remain intact
• Valid proof such as photographs/videos is provided
• The issue is attributable to manufacturing, packaging, or dispatch error

4. Non-Refundable Situations

Refunds shall not apply in cases involving:

• Opened or consumed products
• Improper storage after delivery
• Exposure to moisture, pests, sunlight, or contamination after delivery
• Taste preference issues
• Delay caused due to customer unavailability
• Incorrect delivery information provided by customer
• Minor natural variations in agricultural products
• Sale, discounted, clearance, or promotional items unless defective
• Claims raised beyond the permitted period
• Bulk/customized orders unless approved otherwise

5. Refund Request Procedure

Customers must contact us with:

• Order number
• Product details
• Reason for refund
• Clear photographs/videos
• Delivery proof if required

Contact:

• Customer Support Email: info@mudngreen.com
• Alternate Email: mngfpl@gmail.com
• Phone: +91 9607116677 / +91 9607116667

6. Verification & Inspection

Mud N Green reserves the right to:

• Request additional information
• Seek product inspection
• Request return shipment
• Conduct internal quality verification

Refund approval shall be solely at the discretion of the Company after verification.

7. Refund Method

Approved refunds may be processed through:

• Original payment method
• Bank transfer
• Store credit
• Coupon/voucher
• Product replacement

depending on operational feasibility and case specifics.

8. Refund Timeline

Approved refunds are generally processed within 7 business days after approval.

Actual credit timelines depend upon:

• Banking systems
• Payment gateway processing
• Card issuer timelines

9. Return Shipping Costs

• Customers shall bear return shipping costs unless the error occurred due to the Company.
• Original shipping charges are non-refundable unless legally required.

10. Cancellation Policy

Orders may only be cancelled before dispatch confirmation.

Once dispatched, cancellations may not be accepted.

11. Fraudulent Claims

Mud N Green reserves the right to reject claims suspected to be:

• Fraudulent
• Abusive
• Excessive
• Misleading
• Unsupported by evidence

The Company may also block future transactions from such users.

12. Contact Information

Mud N Green Foods Private Limited
Brand: Mud N Green
Customer Support Email: info@mudngreen.com
Alternate Email: mngfpl@gmail.com
Phone: +91 9607116677 / +91 9607116667