Frequently Asked Questions

Makhana, also known as fox nuts or Euryale ferox (fox nut) plants, is a nutrient-rich superfood obtained from the seeds of the Euryale ferox plant, a type of water lily cultivated mainly in India. It is widely consumed as a healthy roasted superfood and is valued for its light texture and nutritional benefits.

Yes. Makhana is considered a superfood due to its naturally low fat content and presence of protein, fiber, antioxidants, calcium, and minerals. It is commonly consumed as part of balanced diets and healthy lifestyles.

Mud N Green products may include roasted, flavored, or processed makhana variants depending on the product type mentioned on the packaging. Product details and ingredients are clearly mentioned on individual product labels.

Our makhana is primarily sourced from Bihar, India, which is widely known for premium-quality makhana cultivation and processing.

Store in a cool and dry place, keep away from direct sunlight and moisture, always seal the pack properly after opening, and store in an airtight container if possible. Exposure to moisture or humidity may affect texture and crunchiness.

Shelf life may vary depending on product type, packaging, storage conditions, and environmental factors. Please check the manufacturing date, batch number, "Best Before" details, and storage instructions on the product packaging.

Yes, unless specifically stated otherwise, Mud N Green products are vegetarian food products.

Ingredient details and preservative information, if any, are clearly mentioned on the packaging and product description pages.

Certain Makhana products may naturally be gluten-free. However, customers are advised to carefully review the ingredient and allergen information on the packaging, as the products may be processed in facilities that handle multiple food ingredients.

Makhana is commonly consumed across different age groups. However, customers should ensure suitability based on dietary needs, allergies, and age-related consumption requirements.

Yes, we offer international shipping. Additional shipping charges, customs duties, import taxes, and other country-specific levies may apply based on the destination and local regulations.

Yes. International orders may attract shipping charges, customs duties, import taxes, and country-specific handling charges. Such charges, where applicable, shall generally be borne by the customer.

Standard Delivery: 3–7 business days. Express Delivery: 2–3 business days (subject to availability). International delivery timelines may vary depending on customs clearance and destination country.

Once your order is dispatched, tracking details may be shared via email, SMS, WhatsApp, or courier tracking links subject to courier availability.

Orders may usually be cancelled only before dispatch. Once shipped, cancellation requests may not be accepted.

Please contact our customer support team within 24 hours of delivery with order details, product photographs/videos, and description of the issue.

As food products are perishable in nature, refunds or returns are generally accepted only in cases involving manufacturing defects, damaged products, incorrect products delivered, or expired products. Requests must generally be raised within 2 days of delivery.

Product images are for illustrative purposes only. Actual packaging, appearance, color, or texture may vary slightly due to natural sourcing and manufacturing batches.

Yes. Mud N Green undertakes cleaning, sorting, and quality-check processes intended to reduce dust particles, foreign matter, and natural impurities to commercially acceptable levels. However, as makhana is a natural agricultural product, minor natural variations may occasionally occur.

For Customers (B2C): Email info@mudngreen.com or Phone +91 9607116667. For B2B/Distributors/Bulk Orders: Email mngfpl@gmail.com or Phone +91 9607116677.