Privacy Policy

At Mud N Green Foods Private Limited ("Mud N Green", "Company", "we", "our", or "us"), we are committed to protecting the privacy, confidentiality, and security of personal information belonging to customers, website visitors, vendors, distributors, business associates, and users of our services.

This Privacy Policy explains how we collect, use, process, disclose, transfer, store, and safeguard personal information when users access our website, purchase products, communicate with us, or otherwise engage with our services.

This Privacy Policy is intended to comply with applicable laws of India, including but not limited to:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (to the extent applicable)
• Consumer Protection Act, 2019
• Applicable food safety, e-commerce, taxation, and regulatory laws

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Definitions

• "Personal Information" means information that identifies or can reasonably identify an individual.
• "Sensitive Personal Data" shall have the meaning assigned under applicable Indian laws.
• "User", "Customer", "You", or "Your" refers to any person accessing or using our website or services.
• "Services" refers to the website, products, applications, customer support, communications, and related offerings provided by Mud N Green Foods Private Limited.

2. Information We Collect

a) Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Mobile number
• Telephone number
• Company or business name
• GSTIN or tax-related details (where applicable)
• Purchase history
• Account login details (if account registration is enabled)

b) Payment Information

Payments are processed through authorized third-party payment gateway providers. We may collect:

• Payment transaction reference numbers
• UPI references
• Wallet payment references
• Limited payment-related metadata

We do not store full debit card, credit card, CVV, banking passwords, OTPs, or sensitive payment credentials on our servers.

c) Technical & Device Information

When users access the website, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Device type
• Operating system
• Date and time of access
• Referral URLs
• Geographic location (approximate)
• Website interaction logs
• Clickstream data
• Cookies and analytics information

d) Communication & Support Data

We may maintain records of:

• Emails
• Customer service interactions
• Phone calls
• WhatsApp communications
• Social media interactions
• Product reviews
• Survey responses
• Complaint records

e) Business & Vendor Information

Where applicable, we may collect:

• Business registration information
• Trade licenses
• GST details
• Bank account details for vendor settlements
• Distributor or reseller information

3. Purpose of Collection & Processing

a) Order Processing & Fulfilment

• Order confirmation
• Invoice generation
• Shipping and logistics coordination
• Delivery management
• Customer notifications
• Refunds, returns, and replacements

b) Customer Support & Service

• Responding to inquiries
• Complaint resolution
• Product assistance
• Feedback management
• Quality assurance

c) Legal & Regulatory Compliance

• Compliance with taxation laws
• Compliance with food safety regulations
• Compliance with e-commerce regulations
• Fraud prevention and investigation
• Legal dispute resolution
• Enforcement of contracts and policies

d) Marketing & Promotional Activities

Subject to consent and applicable laws, we may send:

• Promotional campaigns
• Product launches
• Offers and discounts
• Festival greetings
• Newsletters
• Brand announcements

Users may opt out at any time.

e) Website Improvement & Analytics

• Website performance analysis
• User behavior analytics
• Service optimization
• Security monitoring
• Technical troubleshooting

4. Legal Basis of Processing

We process personal information based on:

• User consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate business interests
• Fraud prevention and security purposes

5. Sharing & Disclosure of Information

We do not sell personal information to third parties.

We may share information with:

• Payment gateway providers
• Courier and logistics partners
• Cloud hosting providers
• IT and technology service providers
• Marketing service providers
• Auditors and legal advisors
• Government authorities or regulators where legally required

Third parties are expected to maintain confidentiality and comply with applicable data protection obligations.

6. Data Security

We implement commercially reasonable technical and organizational safeguards including:

• SSL encryption
• Secure server infrastructure
• Password-protected systems
• Restricted employee access
• Firewall and malware protection
• Secure payment gateway integration
• Monitoring systems and access controls

Despite our efforts, no electronic system is completely secure. Users acknowledge inherent risks associated with internet-based services.

7. Cookies & Tracking Technologies

We may use:

• Cookies
• Pixel tags
• Analytics tools
• Session storage
• Tracking technologies

for:

• User authentication
• Preference storage
• Website functionality
• Analytics and reporting
• Advertising optimization

Users may disable cookies through browser settings; however, some website features may become unavailable.

8. Third-Party Websites

Our website may contain links to external websites or services.

Mud N Green is not responsible for:

• Third-party privacy practices
• Third-party content
• External security measures
• Data collection by third-party websites

Users should review the policies of external websites independently.

9. User Rights

Subject to applicable law, users may:

• Access personal information
• Request corrections
• Withdraw consent
• Request deletion of information
• Opt out of marketing communications
• Raise complaints regarding misuse of information

Requests may be submitted through the contact details provided below.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil contractual obligations
• Maintain business records
• Comply with legal requirements
• Resolve disputes
• Prevent fraud
• Enforce policies and agreements

Information may thereafter be anonymized or securely deleted.

11. Children's Privacy

Our website and products are not intended for children below 18 years of age without parental supervision.

We do not knowingly collect personal information from minors.

12. International Data Transfers

Where international operations, logistics providers, or cloud systems are involved, personal information may be processed outside India subject to applicable safeguards and lawful processing requirements.

13. Limitation of Liability

Mud N Green Foods Private Limited shall not be responsible for:

• Unauthorized access caused by user negligence
• Breaches arising from third-party systems
• Internet interruptions
• Force majeure events
• Cyberattacks beyond reasonable control

14. Policy Updates

We reserve the right to amend, revise, or update this Privacy Policy at any time without prior notice.

Continued use of the website constitutes acceptance of revised terms.

15. Contact Information

Mud N Green Foods Private Limited
Brand: Mud N Green
Customer Support Email: info@mudngreen.com
Alternate Email: mngfpl@gmail.com
Phone: +91 9607116677 / +91 9607116667